Once you log in on the portal, you can review eligible invoices (including the Original Pay Date that your customer has scheduled to pay you) and decide, invoice by invoice, if early payment would be beneficial for your business.

It is likely that your customer does not have your invoices loaded; you will get an email notification as soon as invoices are available to you. While invoices may be approved and posted in your customer’s payments system, if they are not marked or flagged to be included in the daily invoice file they will not be available on the C2FO platform for discounting. At this stage, feel free to explore the portal yourself.

You can call Supplier Support at 1 855-743-2236 (1-855-743-C2FO) or email support-amer@c2fo.com.

You do not have an account number with C2FO. To see your invoices, log in to your C2FO account so you can view your available invoices with the respective invoice ID. Login here

There are two reasons why you may receive a password reset email:  

• C2FO requires a new password every 90 days

• Your account was locked and C2FO proactively sent you the email

We take your information security seriously.  We want to ensure that only authorized persons from your business have access to your invoices.  Therefore we require a regular password reset to help best protect your information.

For your safety, please help to ensure that the email comes from the correct C2FO domain, “@c2fo.com” and do not click on any link provided or provide any information unless you know the sender.  

Unless you are applying for the C2FO CashFlow+™ Card, C2FO will never ask you to provide any bank details or sensitive information. On the C2FO Early Payment Program, all invoices are uploaded on the system by your customer and payment still comes directly from them.

The discount you offer is completely up to you. C2FO is a marketplace so the clearing rates change based on market conditions.

Yes. Testing an offer on the platform does not immediately communicate anything to your customer but you will receive immediate feedback whether your customer would accept it or not. Most markets clear daily at 11 am CST so any offers in the system will be submitted at that time.  Offers submitted after the daily cut-off will be submitted the next business day.

You can see a simple step-by-step video here.

An Active Offer is an offer that is scheduled for submission. Review the Offer Activity tab on your main dashboard to review or amend your request. Most markets clear daily at 11 am CST so any offers in the system will be submitted at that time.  Offers submitted after the daily cut-off will be submitted the next business day.

This means if you have new invoices made eligible by your customers on the C2FO platform, they will be considered for early payment at the rate you have set. If you would rather participate on an as-needed basis, you can simply log in and withdraw your offer via the Offer Activity tab.

Some customers have a  single award/payment date every week. For example, if the award date is Thursday, payment will be initiated on the following Monday. This means that if a request for early payment has been approved on the C2FO platform, the status of your request will stay “Pending” until the weekly award/payment date.

You should now be able to see your “Award file” detailing which invoices are being paid early, the discount applied, the new payment date, and other relevant information. To access this information, simply visit the “Offer Activity” tab on the C2FO platform.

Following your participation, you should see a short survey pop-up asking you to provide an overall rating of this service. Your feedback is highly valued and we would like to thank you in advance for taking a minute to share your thoughts on your first experience with us.

You are able to review and  download your “Award file” with the details of which invoices are being paid early, the discount applied, the new payment date, and other relevant information by visiting the “Recent Award” tab or “History” tab on the C2FO platform.

“New Pay Date” is the date that your invoice(s) will be paid should you choose to accelerate. The date is updated regularly until your invoices have passed the due date. You will find the information about the payment date directly on the portal under “Original Due date”.

You don’t need to upload invoices, your customer(s) have partnered with us to provide an invoice management platform to all their eligible suppliers.  Invoices are usually reflected on the C2FO platform once your customer has finished the matching process and no dispute has been opened. Therefore, all your eligible invoices are already in the system, ready to be reviewed and accelerated at your convenience.

In comparison to the other portals you might use, C2FO allows you not only to view scheduled invoice payments but also to request early payment of those invoices whenever you decide that would be beneficial.

On average, new invoices can be available up to 15 – 30 days after being received by your customer’s Accounts Payable team.

Yes. When you log in to your account, you will be able to download a version of your available invoice(s).

C2FO does not control which and how many invoices are uploaded on Invoice Central. If you have pending invoices you believe should be on the platform, reach out to your customer’s Accounts Payable department to see if they can help - either by addressing your invoice concerns or by adding you to the program. Once your customer has uploaded your invoices, you will receive an automated email notification.

Invoices on the C2FO platform will no longer be available for the Early Payment option if the payment date is too close (up to 6 days before the Original due date). Also, if the invoice is overdue it will not show on the C2FO platform, as anything overdue drops off as a fail-safe so you cannot offer discounts on anything already due.